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Contact Resource & Tools Directors Amanda Lewis or Chrissy Knotts at Support@Mxviii.com if the SOP or Guide you need is missing.

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Resources and Tools

Your patients count on you. We make sure you're ready. MUNA Cares staff resources include care management SOPs, patient outreach scripts, and coordination tools — everything your team needs to deliver great care, every single day.

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    For Care Coach Team: CCM Call Month Workflow SOP Patient Advocacy & Chronic

    Purpose: Guide staff through a complete, compliant, and billable Call Month — covering pre-call preparation, the live patient call, and all post-call documentation. A well-executed call month generates 35–55 billable minutes and sets the foundation for a smooth off month.

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    For Care Coach Team: CCM Non-Call Activity SOP

    Purpose: Guide staff on documenting non-call CCM activities, conducting light-touch off-month workflows, and using brief patient check-in scripts — enabling compliant 20-min/month billing while respecting patient privacy preferences.

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    Be Part of A Solution

    Join a community of people working together to address important issues.

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    Create Lasting Impact

    Your contribution helps build long-term solutions, not just quick fixes.

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    Fund Grassroots Work

    Support local, hands-on efforts that make a difference where it matters most.

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    Inspire Others

    Your generosity can motivate friends, family, and colleagues to do the same.